Cab24x7 has been a trusted and reliable taxi booking service in Mehsana, Gujarat, since 2014. Whether you are travelling for work, family functions, airport drops, outstation tours, or local sightseeing, our aim is to offer safe, comfortable, and transparent cab services.
To ensure a smooth experience for every customer, we follow clear and straightforward Terms & Conditions.
This page explains all the rules and guidelines related to booking, payments, service usage, cancellations, driver conduct, liabilities, and customer responsibilities. By booking a cab with Cab24x7—through our website, phone, WhatsApp, or partner networks—you agree to follow these Terms and Conditions.
Our policies are written in simple Indian English for easy understanding, ensuring trust and clarity at every step.
1. Cab Booking Terms – How to Book a Taxi with Cab24x7
To provide a smooth travel experience, Cab24x7 follows a simple and transparent booking process.
1.1 Booking Methods
You can book a cab through:
Website
Phone call
Partner apps
Social media inquiry
We confirm the booking via SMS/WhatsApp with driver and vehicle details.
1.2 Booking Confirmation
A booking is considered confirmed only after:
Driver assignment is completed
Customer receives confirmation message
Advance payment (if required) is made
Without confirmation, Cab24x7 is not liable for delays or unavailability.
1.3 Booking Modification
Customers may request changes in:
Time
Pickup location
Vehicle type
Trip plan
Changes are subject to availability and may affect the fare.
2. Taxi Service Conditions – Ride Usage Policy
Cab24x7 ensures comfort and safety throughout your journey, but certain service rules must be followed.
2.1 Vehicle Type & Availability
Vehicles are assigned based on:
Customer preference
Availability
Route condition
Trip category (Local, Outstation, Airport)
If the requested vehicle type is unavailable, a similar or upgraded category may be provided at no extra cost.
2.2 Luggage Policy
Customers may carry reasonable luggage.
Extra luggage may require a:
Larger vehicle
Roof carrier
Additional charge
2.3 AC Usage
AC is available in all vehicles except when:
Road conditions are rough
Climbing steep hills
Driver feels AC use is unsafe
2.4 Number of Passengers
A vehicle cannot carry more passengers than its approved seating capacity.
3. Ride Cancellation Policy – Transparent and Customer-Friendly
We understand plans can change, but cancellation rules help drivers and customers equally.
3.1 Customer Cancellation
The cancellation charges are:
0% charge if cancelled 3+ hours before pickup
25% charge if cancelled 1–3 hours before pickup
50% charge if the driver has already started the journey
100% charge if the driver reaches pickup and customer is unavailable
3.2 Driver Cancellation
If a driver cancels:
Cab24x7 arranges a replacement vehicle
No additional cost is charged
Customer may cancel without penalties
3.3 No-Show Cases
If the customer is unreachable or not present at pickup, full cancellation charges apply.
4. Payment & Billing Rules – Transparent Fare System
Cab24x7 follows a simple, no-hidden-charges billing method.
4.1 Payment Modes Accepted
You may pay using:
UPI
Wallets
Net banking
Cash
Credit/Debit Cards
Corporate invoice billing
4.2 Advance Payment
Some trips may require:
10–20% advance
Peak season advance
Long-distance trip advance
4.3 Charges Included in the Fare
Your fare typically includes:
Base fare
Driver allowance
Parking (if specified)
Toll/State tax (depends on trip type)
4.4 Extra Charges (If Applicable)
Extra charges apply for:
Night halt
Extra km
Extra hours
Hill station charges
Route change by customer
All charges are pre-informed for transparency.
5. User Responsibilities – Customer Behaviour Policy
To ensure a safe and comfortable experience for both passengers and drivers, customers must follow certain guidelines.
Customer Must:
Provide accurate information during booking
Keep phone reachable till pickup
Cooperate with the driver
Follow safety rules
Maintain vehicle cleanliness
Customer Must NOT:
Carry illegal items
Drink alcohol inside the vehicle
Misbehave with the driver
Damage the vehicle
Demand unsafe driving
Cab24x7 has the right to refuse service in case of misconduct.
6. Driver Conduct & Responsibilities – Professional & Trained
Cab24x7 drivers follow a strict code of conduct.
Drivers Must:
Arrive on time
Maintain cleanliness
Drive safely
Assist with luggage
Follow the agreed route
Behave politely
Drivers Must NOT:
Ask for additional money
Change route without consent
Behave rudely
Drive under the influence
Any complaint against the driver is taken very seriously.
7. Liability & Safety – Our Commitment
Cab24x7 prioritizes safety, but certain conditions apply.
7.1 Cab24x7 Is Not Liable For:
Traffic delays
Weather conditions
Vehicle breakdowns
Road closures
Customer delay charges
7.2 Breakdown & Replacement Policy
If a vehicle breaks down:
A replacement cab is provided ASAP
Customer will not be charged for the downtime
8. Lost & Found Policy
If you leave belongings in the cab:
Inform our team immediately
Driver will return items if found
Delivery charges may apply depending on distance
Cab24x7 is not responsible for items not recovered.
9. Prohibited Activities
The customer must not engage in:
Illegal transport
Unauthorized route changes
Harassment of driver
Smoking inside the vehicle
Tampering with car controls
Violation may lead to service refusal or legal action.
10. Website & Online Booking Terms
10.1 Content Accuracy
We make every effort to ensure correct fare details and travel information.
However, network issues or technical glitches may affect:
Fare calculation
Availability
Booking status
10.2 User Data Privacy
Your data is protected under our strict Privacy Policy.
11. Modification of Terms
Cab24x7 may update Terms and Conditions due to:
Legal changes
New service features
Technology upgrades
Updates will be published online.
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